# Head of Customer Success at Clarion

- Company: Clarion
- What the company does: Automate scheduling, referrals, and patient engagement 24/7. Clarion's AI handles every call, cuts no-shows in half, and doubles referral conversion. Backed by Y Combinator.
- Company website: https://clarionhealth.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: NYC Office
- Work setup: On-site
- Pay: $170K to $210K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/clarion/03dfb8c6-f9dc-4806-b0d7-41b3ffc350e8?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/clarion-head-of-customer-success/

## About the role

Act as the escalation point for customer questions, bugs, and operational issues your team can't resolve alone, and escalate technical matters to Forward Deployed Engineers when needed. Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in a customer-facing role managing post-sales relationships for technical products in healthcare, ideally in B2B SaaS, including experience managing a team
- Proven track record owning revenue metrics (NRR, retention, expansion) and identifying upsell and cross-sell opportunities
- Comfortable leading meetings with key stakeholders, building trust with senior decision-makers, and translating technical concepts into business value
- Able to triage technical issues, understand system architecture at a high level, and communicate effectively with both engineers and non-technical customers
- Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball
- You're energized by customer relationships and see renewals and expansions as the natural result of delivering exceptional value

Tags: Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/clarion-head-of-customer-success/