# Senior Associate - Active Trading Support at Clear Street

- Company: Clear Street
- What the company does: Speed, Transparency and Scale for Sophisticated Investors.™.
- Company website: https://www.clearstreet.io
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: On-site
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://job-boards.greenhouse.io/clearstreet/jobs/8168032
- Page: https://www.1752.vc/careers/jobs/clear-street-senior-associate-active-trading-support/

## About the role

Front-line support for a retail active trading platform. Primary channel will be incoming phone calls, platform support cases and (potentially) live chat through Pylon during market hours. Handles platform questions, account issues, PDT inquiries, onboarding, and billing. Escalates execution/trading issues to trade desk specialists. Reports to Active Support Team Lead.

## What they're looking for

- At least four (4) years in fintech or brokerage support
- Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures is strongly preferred)
- Strong verbal & written communication
- Calm and composed under emotional pressure
- Client Service skills, can work to identify and resolve issues
- Must have active Series 7 & Series 63

Tags: Active Trading