# Customer Success Manager at Cleo

- Company: Cleo
- What the company does: Backed by Greylock, NEA and Entrepreneur First.
- Company website: https://hicleo.com/
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $75K to $100K base salary per year (USD)
- Posted: 2026-08-21
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/cleo/jobs/4725537005
- Page: https://www.1752.vc/careers/jobs/cleo-customer-success-manager/

## About the role

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

## What they're looking for

- 5+ years working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field
- Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role
- Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce), comfort maintaining rigorous data hygiene across both
- Proven ability to position software solutions and develop expansion opportunities, not just manage relationships
- Demonstrated success collaborating with and influencing cross-functional stakeholders and executives
- Industry fluency in one or more of Cleo’s core verticals — Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology — is a strong plus

Tags: Sales