# Technical Support Engineer at Clipboard

- Company: Clipboard
- What the company does: Join Us: You're the Key to Better Care and Brighter Futures. See open roles at Clipboard, how we hire, and what working here is actually like. Backed by Y Combinator and a16z.
- Company website: https://www.clipboardworks.com/careers
- Type: Startups
- Level: Mid level
- Location: Remote (Non-U.S.)
- Work setup: Remote
- Posted: 2026-08-18
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/clipboard/d77b2224-307f-48b1-a0ea-ab67153993c0
- Page: https://www.1752.vc/careers/jobs/clipboard-technical-support-engineer/

## About the role

Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.

## What they're looking for

- Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework
- End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs
- Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high
- Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip
- Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence
- Fluent, professional-level English communication, both written and verbal

Tags: Operations