# Support Engineer at Cloaked

- Company: Cloaked
- What the company does: We keep your data private, protecting what matters most. Take our free assessment to see if you’ve been compromised. Backed by General Catalyst and Lux.
- Company website: https://www.cloaked.app/
- Type: Startups
- Level: Mid level
- Location: New York, NY
- Work setup: On-site
- Pay: $120K to $160K base salary per year (USD)
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://jobs.ashbyhq.com/cloaked/815a4d1c-ce27-4b02-9d08-f3b8f5adf374
- Page: https://www.1752.vc/careers/jobs/cloaked-support-engineer/

## About the role

Our Customer Success team helps customers every day. The hardest problems need an engineer, and the tools the team relies on need someone to build and improve them. That is this role.

## What they're looking for

- You are a builder. You like shipping internal tools that people use every day, and you take pride in tools that quietly remove work. You would rather build the fix than handle the same ticket ten times
- You are comfortable in code. Our systems are primarily built with Python and Django on PostgreSQL. Deep experience with this stack is welcome, but the ability to learn, build, and ship matters more than any one language
- You work fluently with AI. You use AI coding assistants to build and debug faster, and you are comfortable improving an AI-powered support layer. You understand what AI agents can handle, where they should hand off to a person, and how to make them better
- You can investigate. You can read unfamiliar code to understand why a system behaved a certain way, write SQL to answer questions, and use logs and traces to find the root cause
- You have good judgment with customers. You can balance customer access with abuse prevention, and you communicate clearly with both customers and engineers
- You have hands-on trust and safety or privacy experience. You have worked with identity verification, fraud or abuse review, data deletion or subject access requests, account recovery, or account takeover, and understand the judgment these situations require

Tags: Customer Acquisition