# Advanced Support Payments at Cloudbeds

- Company: Cloudbeds
- What the company does: Cloudbeds powers the world’s most ambitious hotels. 2021-2026 Best Hospitality Management Software, Top Channel Manager, Top PMS, and more. Backed by SoftBank VF.
- Company website: https://www.cloudbeds.com/
- Type: Startups
- Level: Mid level
- Location: North America
- Work setup: On-site
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://job-boards.greenhouse.io/cloudbeds/jobs/4734892005
- Page: https://www.1752.vc/careers/jobs/cloudbeds-advanced-support-payments/

## About the role

As an Advanced Support Coach for Payments, you'll be the go-to expert for CB Pay issues: chargebacks, payouts, disputes, and reconciliation, the kind of cases where real money, and real trust, are on the line. You won't just be reactive: you'll also help hoteliers get set up for success with payments from day one through proactive onboarding and enablement. You'll be a product advocate too, feeding what you learn from real payment issues back to our product team so the next customer doesn't hit the same wall.

## What they're looking for

- Serve as the advanced point of contact for CB Pay issues, including chargebacks, payouts, disputes, and reconciliation, where the financial and reputational stakes are real
- Proactively support hoteliers through payments onboarding and enablement, not just reactive troubleshooting
- Investigate and resolve complex payment issues, working through incomplete or unclear information to get to the right answer
- Act as a product advocate, feeding what you learn from real payment issues back to Product and Engineering
- Educate customers on payments best practices to reduce future disputes and chargebacks
- Track and report on case outcomes and payments-related trends

Tags: Customer Support