# Global Director, Mid-Market Onboarding at Cloudbeds

- Company: Cloudbeds
- What the company does: Cloudbeds powers the world’s most ambitious hotels. 2021-2026 Best Hospitality Management Software, Top Channel Manager, Top PMS, and more. Backed by SoftBank VF.
- Company website: https://www.cloudbeds.com/
- Type: Startups
- Level: Principal and up
- Location: Canada; Europe; North America
- Work setup: On-site
- Posted: 2026-07-01
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/cloudbeds/jobs/4711185005
- Page: https://www.1752.vc/careers/jobs/cloudbeds-global-director-mid-market-onboarding/

## About the role

As Global Director, Mid-Market Onboarding, you will own and scale the onboarding function for Cloudbeds' fastest-growing and most complex customer segment. You'll lead the team responsible for guiding mid-market customers from contract signature through go-live, adoption, and a clean transition to Account Management. You'll build the frameworks, standards, metrics, and team capability that make that experience world-class and repeatable at scale.

## What they're looking for

- Build standardized onboarding frameworks, SOPs, and configuration standards for complex multi-property and 25–100+ room deployments that balance customization with scalability
- Own capacity and staffing planning for the division — forecasting demand, balancing workload across the team, and partnering with leadership on headcount decisions
- Serve as a senior escalation point for complex or at-risk mid-market deployments and partner with Account Management on clean, trust-preserving handoffs

Tags: Onboarding