# Head of Global Support at Cloudbeds

- Company: Cloudbeds
- What the company does: Cloudbeds powers the world’s most ambitious hotels. 2021-2026 Best Hospitality Management Software, Top Channel Manager, Top PMS, and more. Backed by SoftBank VF.
- Company website: https://www.cloudbeds.com/
- Type: Startups
- Level: Principal and up
- Location: Europe; Latin America; North America
- Work setup: On-site
- Posted: 2026-11-02
- Apply by: 2026-12-17
- Apply: https://job-boards.greenhouse.io/cloudbeds/jobs/4749830005?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cloudbeds-head-of-global-support/

## About the role

As the Head of Global Customer Support , you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are transforming reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Built and scaled high-volume contact center or support operations across phone, chat, email, and messaging
- Led large support organizations serving both SMB and mid-market/enterprise customers, with different service models for each
- Ran multi-region, multi-time-zone, fully remote teams with full accountability for first contact resolution, response and resolution times, CSAT, and retention
- Supported a complex operational software product (ERP, PMS, POS, payments, or similar) where downtime costs the customer real money
- Deployed AI and automation at scale in a support operation, with strong instincts for where it helps the customer and where it gets in the way
- Lead other leaders with empathy and accountability, and rebuild team health after periods of high pressure

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cloudbeds-head-of-global-support/