# Mid-Market Onboarding Lead at Cloudbeds

- Company: Cloudbeds
- What the company does: Cloudbeds powers the world’s most ambitious hotels. 2021-2026 Best Hospitality Management Software, Top Channel Manager, Top PMS, and more. Backed by SoftBank VF.
- Company website: https://www.cloudbeds.com/
- Type: Startups
- Level: Senior
- Location: North America
- Work setup: On-site
- Posted: 2026-10-08
- Apply by: 2026-11-22
- Apply: https://job-boards.greenhouse.io/cloudbeds/jobs/4742087005?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cloudbeds-mid-market-onboarding-lead/

## About the role

As Mid-Market Onboarding Lead for North America, you'll own the onboarding experience for our most important growth market: independent hotels, resorts, and multi-property groups moving to Cloudbeds, often from enterprise systems like Opera. You'll lead the regional team of Onboarding Project Managers and Mid-Market Coaches who take these customers from signed contract through kickoff, go-live, Hypercare, and a clean handoff to Account Management. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Personally oversee a small portfolio of strategic North American key accounts and multi-property groups, serving as their senior onboarding contact and staying involved through go-live and handoff
- Own account intake and assignment for the region: review key-account and exception requests, match each account to the right OPM or coach based on complexity and capacity, and keep workloads within target
- Ramp new hires quickly: run regional training and shadowing, certify readiness before new team members take live accounts, and help shape hiring profiles as the team grows
- Track and improve regional performance on time-to-live, deployment quality, onboarding CSAT, Hypercare outcomes, and early retention, using Salesforce dashboards and onboarding tooling to spot risk early
- Bring consultative depth to customers switching from other PMS platforms, helping them redesign day-to-day workflows, reporting, and SOPs for how they will run in Cloudbeds
- Coordinate with third-party consultants and partners who lead or support implementations for some of our customers

Tags: Onboarding

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cloudbeds-mid-market-onboarding-lead/