# Technical Customer Success Manager at Cloudinary

- Company: Cloudinary
- What the company does: Streamline media management and improve user experience by automatically delivering images and videos, enhanced and optimized for every user. Backed by Bessemer.
- Company website: https://cloudinary.com/
- Type: Startups
- Level: Senior
- Location: San Jose, CA
- Work setup: Remote
- Posted: 2026-07-24
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/cloudinary/1d9c4c20-de3d-487e-8251-cb02d2a0b837
- Page: https://www.1752.vc/careers/jobs/cloudinary-technical-customer-success-manager/

## About the role

Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.

## What they're looking for

- 3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment
- Experience managing big enterprise customer relationships and supporting successful renewals
- Technical aptitude with experience working with SaaS platforms: APIs, web technologies or cloud-based applications
- Experience working with technical stakeholders, including developers, architects or engineering teams
- Experience conducting renewal negotiations from the technical side with the Sales Representative
- Strong customer communication and relationship management skills

Tags: Customer Success