# Senior Customer Success Manager at CloudZero

- Company: CloudZero
- What the company does: CloudZero offers a cloud cost intelligence platform that enables organizations to analyze and manage their cloud expenditures. Backed by Underscore VC.
- Company website: https://cloudzero.com
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: Remote
- Pay: $130K to $155K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://jobs.ashbyhq.com/CloudZero/a833a51c-8f42-4c26-8839-83d53bc75338
- Page: https://www.1752.vc/careers/jobs/cloudzero-senior-customer-success-manager/

## About the role

CloudZero is hiring a Senior Customer Success Manager to join our growing CS team this year. In this role, you'll own customer relationships from onboarding through renewal, driving adoption, retention, and expansion across our SaaS platform. You'll work closely with Sales, Technical Account Managers (TAMs), Support, Product, and Engineering to ensure customers achieve targeted business outcomes, strong return-on-investment (ROI) and have a world-class experience.

## What they're looking for

- 5+ years in customer-facing roles within a SaaS company
- Proven success managing renewals, driving adoption, and leading expansion conversations
- Experience working against a quota or revenue-related KPIs
- Comfort with consumption or usage based pricing, and the conversations that come with it
- Working knowledge of Salesforce for managing opportunities, renewals, and expansions
- Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly to technical and business audiences

Tags: Customer Success