# Technical Support Engineer II at CloudZero

- Company: CloudZero
- What the company does: CloudZero offers a cloud cost intelligence platform that enables organizations to analyze and manage their cloud expenditures. Backed by Underscore VC.
- Company website: https://cloudzero.com
- Type: Startups
- Level: Mid level
- Location: Boston, MA
- Work setup: Remote
- Pay: $85K to $130K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/CloudZero/67d05b86-beb1-4032-b435-9014c5f90bb6
- Page: https://www.1752.vc/careers/jobs/cloudzero-technical-support-engineer-ii/

## About the role

CloudZero's Technical Support team is the bridge between our customers and software developers, where the hard problems land after our AI frontline (Fin) deflects the routine. This is a technical problem-solving role first and a customer-facing role second. You'll leverage AI to dive deep into logs, queries, APIs, and data pipelines, tracing how a customer's AI-spend and cloud-cost data moves through our platform and working out why something looks wrong.

## What they're looking for

- A strong technical foundation and problem-solving mindset, a real drive to help customers, and an ability to remain calm in ambiguity
- 3-5 years in a complex troubleshooting environment, at the application and data level (this isn't an infrastructure-operations role)
- Sharp diagnostic instincts: you reason from APIs, logs, and data flow to a root cause
- Working SQL: you read and write queries against complex data (Snowflake or similar) comfortably. More than basic, short of expert
- Log-analysis fluency, including from the command line (Sumo Logic, Snowflake, or comparable)
- Day-to-day fluency with agentic AI tools (Claude Code, Codex, or similar), and the judgment to catch when the AI is wrong before it reaches a customer

Tags: Engineering