# Customer Support Associate at Coast

- Company: Coast
- What the company does: The first AI-powered demo platform designed to sell, market and implement technical products with ease. Backed by Y Combinator.
- Company website: https://trycoast.com
- Type: Startups
- Level: Associate
- Location: Salt Lake City, UT
- Work setup: On-site
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://job-boards.greenhouse.io/coast/jobs/6178509004
- Page: https://www.1752.vc/careers/jobs/coast-customer-support-associate/

## About the role

As one of our first Customer Support Associates, you will be a trusted advisor to our customers, helping them succeed with our platform and their experience as a Coast customer is as smooth as possible. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction.

## What they're looking for

- Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution
- Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements and help troubleshoot customer issues
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Serve as the “voice of the customer” and provide internal feedback on how we can better serve them to maximize customer value and retention

Tags: Operations