# Manager of Customer Success at Coast

- Company: Coast
- What the company does: The first AI-powered demo platform designed to sell, market and implement technical products with ease. Backed by Y Combinator.
- Company website: https://trycoast.com
- Type: Startups
- Level: Senior
- Location: Draper, UT
- Work setup: On-site
- Pay: $120K to $140K base salary per year (USD)
- Posted: 2026-01-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/coast/jobs/5778515004
- Page: https://www.1752.vc/careers/jobs/coast-manager-of-customer-success/

## About the role

We’re looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds empathy, credibility, and process excellence across our customer lifecycle. You’ll mentor, hire, and develop a team responsible for delivering exceptional onboarding, activation, and retention outcomes for all of our customer segments.

## What they're looking for

- 5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams
- A proven player-coach: you lead by example while enabling others to succeed
- Track record of high-touch onboarding and expansion motions in SMB and mid-market
- Expertise in creating structure from ambiguity—using data, systems, and coaching to drive repeatable outcomes
- Strong communicator with a bias for clarity, urgency, and action
- Deep empathy for customers—and for the CSMs who serve them

Tags: Sales