# Senior Customer Support Engineer at Coder

- Company: Coder
- What the company does: Give developers a secure, governed environment to run AI coding agents at scale. Self-hosted infrastructure with full control over agent permissions, audit logging, and compliance. Backed by Bessemer and Redpoint.
- Company website: https://coder.com/
- Type: Startups
- Level: Senior
- Location: North America
- Work setup: On-site
- Pay: $128K to $194K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/coder/04cb8b49-6954-43d1-95c4-c14e3a261713?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/coder-senior-customer-support-engineer/

## About the role

Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Based in the US West Coast timezone
- 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products
- 5+ years of experience supporting enterprise customers
- 2+ years of experience diagnosing production network connectivity and performance issues
- Strong problem-solving, analytical, and troubleshooting skills
- Clear, thoughtful communication skills, both verbal and written

Tags: Research & Development

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/coder-senior-customer-support-engineer/