# Community Support Engineer at Coderabbit

- Company: Coderabbit
- What the company does: AI-first pull request reviewer with context-aware feedback, line-by-line code suggestions, and real-time chat. Backed by CRV.
- Company website: https://www.coderabbit.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: SF | Boston
- Work setup: On-site
- Pay: $90K to $130K base salary per year (USD)
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/coderabbit/af28736c-068f-41ec-a318-0e50a7a5ccf1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/coderabbit-community-support-engineer/

## About the role

This role will be the first point of contact for technical questions across CodeRabbit’s public communities, including Discord, X, Reddit, and GitHub Discussions. The responsibility is to troubleshoot code review issues, resolve integration problems, answer technical questions, and follow through until the issue is resolved. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- At least 4 years of experience leading support operations initiatives, program management, or operational improvements in a technical/SaaS environment
- Proven track record of designing and launching operational programs or initiatives that measurably improved support metrics and team productivity
- Strong analytical mindset with fluency in operational data—able to define metrics, interpret dashboards, and translate insights into programs and process improvements
- Customer Obsession: a passion to deliver a high-quality customer experience
- Systems thinking and operational strategy: ability to design scalable frameworks, establish standards, and evolve how support operates at scale
- Experience leading operational programs from conception through pilot, rollout, and ongoing optimization

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/coderabbit-community-support-engineer/