# Customer Success Lead, Enterprise at Codes Health

- Company: Codes Health
- What the company does: AI-powered medical record retrieval, chronologies & case insights built for personal injury law firms. HIPAA-compliant with nationwide 50-state coverage. Backed by Y Combinator.
- Company website: https://www.codeshealth.com/
- Type: Startups (AI role)
- Level: Senior
- Location: United States
- Work setup: Remote
- Posted: 2026-04-23
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/codes-health/203cf7b3-b1e1-4058-b93a-4f7df5046fd3
- Page: https://www.1752.vc/careers/jobs/codes-health-customer-success-lead-enterprise/

## About the role

Enterprise law firms are our most complex and highest-value relationships. As our Enterprise Customer Success Lead, you'll own a portfolio of high volume firms, whatever shape they take — building deep relationships, driving adoption, and ensuring they realize measurable value from Codes Health. You'll be the single point of accountability for account health, expansion, and executive engagement. You'll work closely with the Head of CX, operations, and product to translate customer feedback into real improvements.

## What they're looking for

- 4–7 years of B2B Customer Success or Account Management experience, ideally in legal tech, healthcare tech, or a document/workflow SaaS
- Demonstrated track record managing enterprise accounts with strong NRR and expansion results
- Executive presence — comfortable running QBRs with partners and firm administrators
- Highly organized, process-oriented: you build playbooks, not just relationships
- Strong instincts for identifying expansion signals and converting them into revenue
- Experience with CRM / CS platforms (Salesforce, HubSpot, Gainsight, or equivalent)

Tags: Customer Experience