# Customer Support Specialist at Codes Health

- Company: Codes Health
- What the company does: AI-powered medical record retrieval, chronologies & case insights built for personal injury law firms. HIPAA-compliant with nationwide 50-state coverage. Backed by Y Combinator.
- Company website: https://www.codeshealth.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: United States
- Work setup: Remote
- Posted: 2026-08-19
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/codes-health/2e23bdf6-ce74-4904-aa3d-9e5ca97aa7cc
- Page: https://www.1752.vc/careers/jobs/codes-health-customer-support-specialist/

## About the role

Law firms run on deadlines, and every comment, task, or email from a customer is a small trust test — respond fast and clearly, and we keep that trust; let it sit, and we risk the case and the relationship. As our Customer Support Specialist, you'll be the person making sure nothing from our key accounts slips through the cracks. You'll work inbound tickets, comments, and emails across email, and portal, keeping every interaction inside the SLAs we've set.

## What they're looking for

- 3–5 years of B2B customer support experience, ideally in SaaS, with a track record of owning a complex or high-volume queue
- Comfortable owning a queue independently at senior scope — you don't need heavy oversight to hit response and resolution targets, and can be trusted with our highest-touch key accounts
- Clear, warm written communication — you can de-escalate a frustrated customer over email without losing empathy or speed
- Strong attention to detail, you don't let things slip between email, portal, and phone channels
- Comfortable with ambiguity and manual process — we're early-stage, so not everything is documented yet, and you're willing to help build it as you go
- Experience with ticketing systems (Pylon, or similar) a plus

Tags: Customer Experience