# Technical Support Engineer at Cogent

- Company: Cogent
- What the company does: Vulnerability response at the speed of AI. Cogent. Backed by Greylock.
- Company website: https://www.cogent.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco, CA
- Work setup: On-site
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://jobs.ashbyhq.com/cogent-security/9083137e-100e-4701-a112-732a6a7e5775?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cogent-technical-support-engineer/

## About the role

We're hiring our first Technical Support Engineer to own customer issues end to end and build Cogent's support function as our enterprise customer base scales. When an integration breaks or an agent behaves unexpectedly in a customer's production environment, you'll diagnose it, drive the fix with engineering, and close the loop with the customer. Own technical escalations end to end, from triage and reproduction through resolution, across integrations, agent behavior, data pipelines, and the platform UI Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in technical support or a similar customer-facing technical role at a B2B SaaS company with a technical product, ideally selling to enterprises
- Experience rolling out and scaling support processes, including SLAs, escalation paths, tooling, and metrics
- Hands-on experience applying AI to support work, such as AI-assisted triage, response drafting, or self-serve deflection
- Strong troubleshooting skills: comfortable reading logs, working with REST APIs and webhooks, and tracing a problem across systems
- Scripting ability in Python and working knowledge of SQL
- Fluency with support metrics (first response time, resolution time, CSAT) and experience improving them

Tags: GTM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cogent-technical-support-engineer/