# Senior Customer Success Manager at Cognigy

- Company: Cognigy
- What the company does: NiCE Cognigy powers enterprise customer service with generative and conversational AI agents across voice and chat. Get a demo or try it free today. Backed by Insight.
- Company website: https://www.cognigy.com/
- Type: Startups
- Level: Senior
- Location: USA - Remote
- Work setup: Remote
- Posted: 2026-08-26
- Apply by: 2026-10-12
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4959449101?gh_jid=4959449101
- Page: https://www.1752.vc/careers/jobs/cognigy-senior-customer-success-manager/

## About the role

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer’s reoccurring revenue, & create loyal promoters driving additional business. Performance in the role is measured by retention, growth of contract values, while ensuring assigned cloud accounts become willing references for prospect customers.

## What they're looking for

- Managing the customer relationship throughout their lifecycle while advocating internally on their behalf, providing oversight and rallying the troops to meet customer commitments
- Negotiating contract renewals and maintaining high revenue retention rates
- Identifying expansion opportunities by having a deep understanding of the customer’s business operations and applying our solutions to provide business impact
- Serving as strong customer advocate, capturing voice of customer in order to serve customer interest to best of ability and drive positive customer satisfaction
- Performing periodic Business Reviews
- Acting as a strong customer advocate, while maintaining business priorities

Tags: GCO - Customer Success & Services