# Senior Technical Account Manager at Cognigy

- Company: Cognigy
- What the company does: NiCE Cognigy powers enterprise customer service with generative and conversational AI agents across voice and chat. Get a demo or try it free today. Backed by Insight.
- Company website: https://www.cognigy.com/
- Type: Startups
- Level: Senior
- Location: USA - Remote
- Work setup: Remote
- Posted: 2026-07-07
- Apply by: 2026-10-12
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4908913101?gh_jid=4908913101
- Page: https://www.1752.vc/careers/jobs/cognigy-senior-technical-account-manager/

## About the role

The Customer Success Manager (CSM) / Senior Technical Account Manager serves as the primary strategic advisor and advocate for a portfolio of enterprise customers. This role is responsible for driving customer outcomes, maximizing solution value, and building long-term executive relationships that support retention, growth, and customer success.

## What they're looking for

- Bachelor's degree in Business, Technology, or related field, or equivalent experience
- 10+ years of customer-facing experience in Customer Success, Technical Account Management, Professional Services, Consulting, Account Management, or related fields
- Experience managing enterprise customer relationships in complex technology environments
- Proven ability to build executive-level relationships and influence stakeholders across all organizational levels
- Experience leading customer escalations, risk management, and cross-functional coordination
- Strong program and stakeholder management capabilities

Tags: GCO - Customer Success & Services