# AI Support Engineer at Cognition

- Company: Cognition
- What the company does: Cognition operates Devin, the first autonomous software engineer. Devin plans, writes, tests, and ships production code inside your existing workflows. Backed by Accel, Battery and Bessemer.
- Company website: https://cognition.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-04-15
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/cognition/02772183-104d-4cc6-92a4-8e928f51b862
- Page: https://www.1752.vc/careers/jobs/cognition-ai-support-engineer/

## About the role

Cognition is building the AI software engineer of the future. As an AI Support Engineer, you will be responsible for resolving complex technical issues for customers using Devin and Windsurf in real-world development environments.

## What they're looking for

- 4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling
- Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience
- Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals
- Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports
- Experience analyzing logs, traces, errors, and system behavior across distributed or multi-component systems
- Strong ability to read and reason about code in multiple languages, such as Python, TypeScript, Java, Go, or similar

Tags: Customer Engineering