# IT Support Engineer at Cognition

- Company: Cognition
- What the company does: Cognition operates Devin, the first autonomous software engineer. Devin plans, writes, tests, and ships production code inside your existing workflows. Backed by Accel, Battery and Bessemer.
- Company website: https://cognition.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://jobs.ashbyhq.com/cognition/1f3ff659-8106-4041-ab28-56713c1860d0
- Page: https://www.1752.vc/careers/jobs/cognition-it-support-engineer/

## About the role

Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us. We’re looking for an IT Support Engineer to own frontline employee support in our San Francisco office and raise the quality of service across Cognition’s global IT operations.

## What they're looking for

- A track record of remaining hands-on in frontline enterprise support while raising standards for issue quality, troubleshooting, and employee experience
- Demonstrated experience operating in high-volume support environments that combine queue-based service with walk-ups and workplace technology support
- A developed point of view on support quality, prioritization, escalation, and where documentation, self-service, or automation will improve the employee experience
- Strong troubleshooting experience across macOS and Windows endpoints, mobile devices, identity and access, SaaS applications, conferencing, and network connectivity
- Experience working within an ITSM queue and maintaining high standards for ticket ownership, categorization, SLA performance, documentation, escalation, and follow-through
- A track record of resolving ambiguous or complex issues by asking good questions, gathering evidence, isolating variables, and communicating a clear path forward

Tags: General & Administrative