# Support Specialist, Subscriptions & Billing at Cognition

- Company: Cognition
- What the company does: Cognition operates Devin, the first autonomous software engineer. Devin plans, writes, tests, and ships production code inside your existing workflows. Backed by Accel, Battery and Bessemer.
- Company website: https://cognition.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-05-27
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/cognition/48e3fa1e-e7b6-4822-b501-0714187c4ebd
- Page: https://www.1752.vc/careers/jobs/cognition-support-specialist-subscriptions-and-billing/

## About the role

Cognition is building the AI software engineer of the future. As a Support Specialist focused on Subscriptions & Billing, you will own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues across Cognition and Windsurf customers.

## What they're looking for

- 2+ years of experience in customer support, billing operations, revenue operations, customer success, account management, or a similar customer-facing operational role
- Familiarity with subscription billing platforms such as Stripe, Chargebee, or similar
- Familiarity with ticketing and customer support systems such as Zendesk, Pylon, Intercom, or similar
- Excellent written communication and customer judgment, especially when handling sensitive or high-stakes billing issues
- Strong attention to detail and ability to manage billing-related work accurately across multiple systems and workflows
- Strong organizational skills and ability to manage a high volume of concurrent tickets and escalations

Tags: Customer Engineering