# Customer Support Engineer (Product / Technical Support) at Cogram

- Company: Cogram (YC W22)
- What the company does: The AI Platform for Architects and Engineers. Backed by Y Combinator.
- Company website: https://cogram.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Berlin, BE, DE / Berlin, Berlin, DE / Remote (US)
- Work setup: Remote
- Pay: $60K to $80K base salary per year (USD)
- Posted: 2025-11-03
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/cogram/jobs/sl2m7q2-customer-support-engineer-product-technical-support
- Page: https://www.1752.vc/careers/jobs/cogram-customer-support-engineer-product-technical-support/

## About the role

We’re looking for a support engineer who can combine strong technical skills with clear communication. You will be the connective tissue between customers and engineering: triaging requests, diagnosing issues, improving observability, and closing the loop with fixes or workarounds. You’ll work across our stack and tooling, and you’ll help shape how we deliver reliable, predictable service.

## What they're looking for

- Proficiency in SQL (ideally PostgreSQL): you can read/query schemas, debug queries, and reason about performance
- Familiarity with Python, React/JavaScript, or both, comfortable reading and writing small patches or instrumentation
- Experience debugging production issues using logs, metrics, traces, and error tracking
- Strong written communication: clear summaries, precise steps to reproduce, and respectful customer updates
- Bias for action and ownership over outcomes, comfortable operating with autonomy

Tags: Support