# IT Support Engineer at Coinbase

- Company: Coinbase
- What the company does: Backed by Battery, Greylock and Y Combinator.
- Company website: http://www.coinbase.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco, CA
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://www.coinbase.com/careers/positions/8234137?gh_jid=8234137
- Page: https://www.1752.vc/careers/jobs/coinbase-it-support-engineer/

## About the role

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company.

## What they're looking for

- 3+ years in IT service desk, IT support, or onboarding operations with hands-on experience supporting employees through account setup, device readiness, and Day 1 workflows
- Demonstrated ownership of recurring operational processes with proven ability to maintain accuracy across documentation, knowledge bases, and support workflows
- Experience triaging and resolving issues in ticketing systems (e.g., Jira Service Management) and support channels (e.g., Slack), including escalation coordination with cross-functional stakeholders
- Track record of identifying operational patterns and translating findings into measurable process improvements, automation, or workflow optimizations
- Experience coordinating QA reviews or operational health checks and producing summary reporting that surfaces blockers, gaps, and improvement opportunities
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Tags: IT