# Manager, WFM CX Operations at Coinbase

- Company: Coinbase
- What the company does: Backed by Battery, Greylock and Y Combinator.
- Company website: http://www.coinbase.com/
- Type: Startups
- Level: Senior
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://www.coinbase.com/careers/positions/8186586?gh_jid=8186586
- Page: https://www.1752.vc/careers/jobs/coinbase-manager-wfm-cx-operations/

## About the role

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company.

## What they're looking for

- 5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning roles with direct accountability for regulated or compliance-driven operations in financial services or fintech
- Demonstrated ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior leadership without positional authority
- Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, including designing staffing models that incorporate AI/automation-driven productivity assumptions
- Experience operating in or transitioning a team toward an AI-informed workforce model where AI agents contribute to operational output
- Proficiency with modern WFM platforms (e.g., Assembled or comparable), BI tools (e.g., Looker, Hex), and sufficient SQL fluency to independently query and validate workforce data
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and qualit

Tags: Customer Experience