# Operational Excellence Senior Program Lead at Coinbase

- Company: Coinbase
- What the company does: Backed by Battery, Greylock and Y Combinator.
- Company website: http://www.coinbase.com/
- Type: Startups
- Level: Senior
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://www.coinbase.com/careers/positions/8198059?gh_jid=8198059
- Page: https://www.1752.vc/careers/jobs/coinbase-operational-excellence-senior-program-lead/

## About the role

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company.

## What they're looking for

- 7+ years in customer support operations, process excellence, or program management, with a track record designing and scaling CX workflows in multi-product, multi-geo environments
- Proven experience designing end-to-end workflows, SOPs, and routing logic across multiple teams, geographies, or vendor partners in high-volume operations (case management, contact routing, agent desktops, automation)
- Demonstrated ability to lead cross-functional programs involving 4+ stakeholder teams (Operations, Product, Engineering, Analytics, WFM) from discovery through measurable impact
- Track record producing structured decision docs, workflow specs, and executive recommendations that drive alignment and action across senior stakeholders
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Tags: Customer Experience