# Senior Customer Success Manager at CoLab

- Company: CoLab
- What the company does: Run AI-powered design reviews, capture expert feedback, and turn engineering knowledge into faster decisions. Backed by Insight and Y Combinator.
- Company website: https://www.colabsoftware.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote, Canada, Remote, United States
- Work setup: Remote
- Posted: 2026-07-16
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/colabsoftware/jobs/5290946008
- Page: https://www.1752.vc/careers/jobs/colab-senior-customer-success-manager/

## About the role

As a Senior Customer Success Manager , you will lead the post-sale customer journey for a portfolio of our largest Enterprise customer, with a focus on driving measurable business results, product adoption, long-term retention. You’ll partner closely with engineering and business stakeholders to align execution to customer goals, drive product adoption, and ensure CoLab becomes integral to customers’ workflows.

## What they're looking for

- 4-6 years of Customer Success or Account Management in B2B SaaS
- Experience working with technical, specialized customer personas
- Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
- Strong customer storytelling, executive presence, and internal influence
- Proven success driving translating adoption to high-impact customer value
- Highly organized, proactive, and comfortable managing ambiguity

Tags: Customer Success