# Strategic Customer Success Manager at CoLab

- Company: CoLab
- What the company does: Run AI-powered design reviews, capture expert feedback, and turn engineering knowledge into faster decisions. Backed by Insight and Y Combinator.
- Company website: https://www.colabsoftware.com/
- Type: Startups (AI role)
- Level: Senior
- Location: USA Remote
- Work setup: Remote
- Posted: 2026-07-16
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/colabsoftware/jobs/5290959008
- Page: https://www.1752.vc/careers/jobs/colab-strategic-customer-success-manager/

## About the role

As a Strategic Customer Success Manager , you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI. You’ll drive executive alignment, identify and mitigate risks, surface expansion opportunities, and collaborate cross-functionally to maximize customer value.

## What they're looking for

- 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
- Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
- Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
- Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations
- Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts
- Strong executive presence and communication skills

Tags: Customer Success