# Customer Success Manager at Collate

- Company: Collate
- What the company does: AI Solutions for Life Sciences. Backed by CRV and Redpoint.
- Company website: https://collate.com/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-07-23
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/collate/05c01180-5559-401c-94e4-4287a29ee1fd
- Page: https://www.1752.vc/careers/jobs/collate-customer-success-manager/

## About the role

We're hiring a Customer Success Manager to own the full lifecycle for our enterprise book from the moment a deal closes through renewal and expansion. You'll carry a number: net and gross retention, adoption depth, and expansion revenue across your accounts, and you'll be evaluated on hitting it. You'll own onboarding, drive product adoption inside complex regulatory workflows, spot risk before it becomes churn, and build the case for expansion when accounts are healthy.

## What they're looking for

- Work experience in pharma, biotech, or med device
- Prior experience at a startup — able to wear multiple hats, thrive in ambiguity, and build structure in fast-paced, high-growth environments

Tags: Customer Experience