# Director, Member Experience at Collective

- Company: Collective
- What the company does: Collective offers financial solutions designed for self-employed business owners - company formation, tax, accounting & bookkeeping. Backed by General Catalyst.
- Company website: https://collective.com/
- Type: Startups
- Level: Principal and up
- Location: United States
- Work setup: Remote
- Pay: $210K to $240K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://jobs.ashbyhq.com/collective/b2742d93-38d7-4ca6-8a78-11e9919f92d2
- Page: https://www.1752.vc/careers/jobs/collective-director-member-experience/

## About the role

Most companies solve growth by making service feel more distant, longer queues, more scripted responses, less sense that anyone remembers you. A few protect trust instead, but only by staying small enough for one person to hold every relationship in their head. Almost no one manages both scale and trust at once.

Tags: Member Operations