# Member Resolutions Lead at Collective

- Company: Collective
- What the company does: Collective offers financial solutions designed for self-employed business owners - company formation, tax, accounting & bookkeeping. Backed by General Catalyst.
- Company website: https://collective.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $165K to $200K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/collective/6c3bee0a-41ae-490b-b281-d06632d30f39?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/collective-member-resolutions-lead-cpa-or-ea-required/

## About the role

When something goes wrong for a member, the outcome should not depend on who they happen to reach or how loudly they complain. Today it too often does. Escalations are handled by whoever picks them up, context is spread across Jira, Zendesk, Slack and email, some cases stay open for months, and the hardest ones pull executives and line managers away from running the business. Found on 1752vc Careers, the job board for startup and VC roles.

Tags: Member Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/collective-member-resolutions-lead-cpa-or-ea-required/