# Founding Customer Success Engineer at CollectWise

- Company: CollectWise (YC F24)
- What the company does: Automating consumer debt collection with AI. Backed by Y Combinator.
- Company website: https://collectwise.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York, NY, US
- Work setup: On-site
- Pay: $160K to $200K base salary per year (USD)
- Posted: 2026-08-16
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer
- Page: https://www.1752.vc/careers/jobs/collectwise-founding-customer-success-engineer/

## About the role

We’re looking for a Founding Customer Success Engineer to own customer relationships after launch and ensure customers are successful with CollectWise. You’ll work at the intersection of customer success, engineering, and operations, managing customer communication, resolving technical issues, optimizing AI agents, supporting implementations, and identifying opportunities to expand accounts.

## What they're looking for

- 3+ years of experience in technical customer success, solutions engineering, sales engineering, technical operations, product management, technical support, software engineering, or a similar role
- Excellent written communication skills with a high level of responsiveness
- Strong technical background with experience writing and debugging code and working with APIs, integrations, and data flows
- Strong verbal communication and relationship-building skills
- Strong attention to detail and ability to manage multiple customer issues and priorities simultaneously
- Highly proactive with a strong sense of ownership

Tags: Support