# Senior Customer Success Manager at commercetools

- Company: commercetools
- What the company does: Enterprise commerce infrastructure for AI agents. Build and operate commerce experiences across online, in-store, in-chat and agent-to-agent channels from one unified engine.
- Company website: https://commercetools.com
- Type: Startups
- Level: Senior
- Location: North Carolina, United States
- Work setup: On-site
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://job-boards.greenhouse.io/commercetools/jobs/7990429003
- Page: https://www.1752.vc/careers/jobs/commercetools-senior-customer-success-manager-2/

## About the role

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

## What they're looking for

- Support our customers in making the best use of our composable products
- Advise our customers in continuously developing their future technology and commerce stack on top of the commercetools products
- Ensure customers understand the business value of new features for their business cases
- Identify customer KPIs and objectives and actively lead the engagement toward those
- Plan, coordinate, and carry out strategic business reviews with our customers
- Support our customers in growing their business on top of our products

Tags: Customer