# Event/Equipment Support Specialist at Communtiy Brands

- Company: Communtiy Brands
- What the company does: Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
- Company website: https://www.communitybrands.com/
- Type: Startups
- Level: Mid level
- Location: US-East Norriton, PA
- Work setup: On-site
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://communitybrands.wd1.myworkdayjobs.com/en-US/Momentive_External_Careers/job/US-East-Norriton-PA/Client-Support-Specialist---Events_R665
- Page: https://www.1752.vc/careers/jobs/communtiy-brands-event-equipment-support-specialist/

## About the role

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

## What they're looking for

- Serve as the primary point of contact for client inquiries related to events technology, AV systems, and software platforms via phone, email, and ticketing systems
- Diagnose and resolve technical issues remotely in a timely and professional manner
- Maintain detailed records of support interactions, troubleshooting steps, and resolutions
- Escalate complex issues to internal technical teams when necessary and follow through to resolution
- Travel to client sites to deliver hands-on training sessions on software platforms and AV/events technology
- Develop and maintain training materials, user guides, and documentation tailored to client needs