# Strategic Client Success Manager at Communtiy Brands

- Company: Communtiy Brands
- What the company does: Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
- Company website: https://www.communitybrands.com/
- Type: Startups
- Level: Senior
- Location: Remote (US Only)
- Work setup: Remote
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://communitybrands.wd1.myworkdayjobs.com/en-US/Momentive_External_Careers/job/Remote-US-Only/Strategic-Client-Success-Manager_R671?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/communtiy-brands-strategic-client-success-manager/

## About the role

The Strategic Client Success Manager is the relationship anchor for Momentive's most strategic enterprise clients. In this role, you own the full client experience after implementation — from onboarding through long-term adoption and renewal readiness — and serve as the trusted point of contact for a defined portfolio of Tier 1 accounts. You are accountable for client health and retention, not just client satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in Client Success, Account Management, or a client-facing role in B2B SaaS, with direct experience managing enterprise or strategic accounts
- A demonstrable track record of driving adoption, improving health scores, and retaining complex, high-value accounts against GRR and NPS targets
- Experience leading executive-level business reviews and building trusted relationships with C-suite and VP-level stakeholders
- Ability to manage post-implementation onboarding and build structured success plans that directly connect product use to client outcomes
- Comfort coordinating across internal teams — Support, Product, Implementation — to solve client problems and deliver a connected experience
- Experience working with associations, nonprofits, or membership organizations is a plus


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/communtiy-brands-strategic-client-success-manager/