# Senior Customer Success Manager at Conexiom

- Company: Conexiom
- What the company does: Automatically capture business-critical sales documents from any format and turn them into accurate, ERP-ready data, at scale. Built for manufacturers and distributors with AI precision, rule-based control, and data-driven optimization, the Conexiom Order... Backed by ICONIQ.
- Company website: https://www.conexiom.com/
- Type: Startups
- Level: Senior
- Location: North America
- Work setup: On-site
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/conexiom/jobs/4368552009
- Page: https://www.1752.vc/careers/jobs/conexiom-senior-customer-success-manager/

## About the role

We're looking for a CSM who owns their book of business proactively from health, retention, and growth who acts as a strategic advisor to their accounts, not just an administrator of them. We're hiring someone who is driven to accelerate and expand the value a customer gets, builds the executive relationships that make renewal a non-event, and creates the conditions for growth that Sales then closes.

## What they're looking for

- Proven ability to independently manage a portfolio of customers including enterprise, mid-market and commercial sized accounts with direct accountability for retention and renewal outcomes
- Demonstrated experience building and owning relationships with senior/executive stakeholders, not just operational or user-level contacts
- Demonstrated track record of proactively catching and resolving churn risk before it's escalated to you, not just responding once a renewal is already in jeopardy
- Experience translating account or usage data into a business-value narrative that resonates with customer executives, not just a usage report
- Experience building a qualified expansion opportunity and handing it off cleanly to a sales process
- Strong cross-functional operating skills and comfortable driving alignment across Sales, Product, and Support without formal authority

Tags: Services