# Head of Customer Success at Confido

- Company: Confido
- What the company does: Confido is the AI infrastructure for CPG brands, providing a single source of truth for accounting, finance, sales, and operations teams. Backed by Y Combinator.
- Company website: https://www.confidotech.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: NYC Office
- Work setup: On-site
- Pay: $202K to $242K base salary per year (USD)
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://jobs.ashbyhq.com/confido/a19ee159-6ae8-4c54-800f-323f7c26c537?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/confido-head-of-customer-success/

## About the role

We’re looking for a Head of Customer Success to build and lead our CS team as we scale. You’ll own the full customer lifecycle, from onboarding and adoption through renewal and expansion, and you’ll hire, coach, and grow a team of CSMs who make our customers successful. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years in customer success, account management, or a related customer-facing role, usually B2B SaaS
- 2–4+ years managing people: hiring, coaching, and building a team from a few CSMs up to large scale
- Startup or scale-up background, ideally having built a CS function from scratch or taken it from “founder-led” to repeatable
- Experience with SMB, mid-market, and enterprise customers
- Builds culture and keeps morale up through churn, escalations, and rapid change
- Leads by example, still taking key accounts or escalations personally

Tags: CPG Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/confido-head-of-customer-success/