# Director of Success at Connecteam

- Company: Connecteam
- What the company does: One simple app built for frontline teams to move beyond scattered tools. Easily schedule, track time, communicate, and more with full clarity and control. Backed by Insight.
- Company website: https://connecteam.com/
- Type: Startups
- Level: Principal and up
- Location: Colorado, United States
- Work setup: On-site
- Posted: 2026-02-11
- Apply by: 2026-10-08
- Apply: https://connecteam.com/careers/5799352004?gh_jid=5799352004
- Page: https://www.1752.vc/careers/jobs/connecteam-director-of-success-2/

## About the role

The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees.

## What they're looking for

- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs

Tags: Customer Success