# SMB Onboarding Manager at Connecteam

- Company: Connecteam
- What the company does: One simple app built for frontline teams to move beyond scattered tools. Easily schedule, track time, communicate, and more with full clarity and control. Backed by Insight.
- Company website: https://connecteam.com/
- Type: Startups
- Level: Senior
- Location: New York, United States
- Work setup: On-site
- Posted: 2026-08-04
- Apply by: 2026-10-08
- Apply: https://connecteam.com/careers/6134191004?gh_jid=6134191004
- Page: https://www.1752.vc/careers/jobs/connecteam-smb-onboarding-manager-5/

## About the role

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success. We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

## What they're looking for

- Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
- Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
- Guiding customers to quick wins that showcase the platform’s value and increase adoption
- Ensuring customers establish strong usage habits that drive retention and satisfaction
- Identifying at-risk clients early and creating proactive strategies to mitigate churn
- 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST

Tags: Customer Success