# Retention Specialist (Remote) at Constant Contact

- Company: Constant Contact
- What the company does: Constant Contact makes digital marketing easy and effective for small businesses and nonprofits across the globe. Backed by Communitech.
- Company website: https://constantcontact.com
- Type: Startups
- Level: Mid level
- Location: Remote, United States
- Work setup: Remote
- Pay: $52K to $58K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/constantcontact/jobs/8177264
- Page: https://www.1752.vc/careers/jobs/constant-contact-retention-specialist-remote/

## About the role

Respond promptly and professionally to customer retention inquiries via phone, email, and Salesforce cases, focusing on delivering positive customer outcomes. Manage inbound calls from customers requesting cancellation or downgrade. Apply problem-solving and retention techniques to overcome objections and highlight solution-based value.

## What they're looking for

- 2+ years in a Customer Retention, Inside Sales, or Account Management role (preferably in a SaaS, tech, or subscription-based business)
- Strong verbal and written communication skills with a proven ability to handle sensitive customer conversations confidently
- Demonstrated experience with save-rate driven metrics or quota-based goals
- Ability to navigate difficult conversations and turn negative experiences into positive outcomes
- Strong analytical thinking with the ability to assess account history, campaign effectiveness, and billing patterns
- Familiarity with Salesforce, Stripe, Five9, IEX, Verint and customer lifecycle stages, and CRM best practices preferred

Tags: Billing & Retention