# Sr. Customer Success Manager at Contentstack

- Company: Contentstack
- What the company does: Contentstack's AXP unites Content Cloud, Data Cloud, and Agent OS to cut operational debt and power hyper-personalized digital experiences. Backed by Insight.
- Company website: https://www.contentstack.com
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $115K to $135K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://ats.comparably.com/api/v1/gh/contentstack/jobs/7980942003?gh_jid=7980942003
- Page: https://www.1752.vc/careers/jobs/contentstack-sr-customer-success-manager/

## About the role

We are seeking an experienced and strategic Sr. Customer Success Manager to join our growing Customer Success team. This is a senior-level individual contributor role responsible for managing a portfolio of our highest-value enterprise customers, representing a minimum of $5M in ARR across approximately 20–25 accounts. You’ll serve as the primary strategic partner throughout the customer lifecycle, helping customers realize, sustain, and grow their investment in Contentstack.

## What they're looking for

- Own account strategies across a $5M+ ARR portfolio of approximately 20–25 enterprise accounts, serving as the strategic partner throughout the customer lifecycle
- Develop multi-year success plans aligned to customers’ digital transformation goals, adoption milestones, and measurable business outcomes
- Build trusted relationships with executive stakeholders, including VP Marketing/CMO, Head of Digital, and VP Engineering/CTO
- Identify and proactively address churn, contraction, competitive displacement, and executive disengagement risks, developing recovery strategies when needed
- Own and forecast retention targets using usage, adoption, health, and engagement indicators
- Lead Executive Business Reviews (EBRs) and customer workshops that demonstrate ROI and connect Contentstack to measurable business outcomes

Tags: Customer Success North America