# Technical Relationship Manager (USA) at ControlUp

- Company: ControlUp
- What the company does: Automate IT operations and resolve endpoint issues with agentic AI, while keeping IT in control. Explore our digital employee experience software. Backed by Jerusalem Venture Partners.
- Company website: https://controlup.com
- Type: Startups
- Level: Senior
- Location: USA
- Work setup: Remote
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://jobs.lever.co/controlup/4df3424f-6560-4c83-bde6-76c55dbdd614?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/controlup-technical-relationship-manager-usa/

## About the role

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey, from initial design and onboarding through ongoing adoption, expansion, and optimization. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Support customers using active listening and consultative investigation techniques to deeply understand their needs
- Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement
- Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases
- Partner with Customer Success (CSMs/ESMs) to drive adoption, account health, and renewal and expansion outcomes
- Help customers adopt ControlUp’s automation and AI-driven capabilities
- Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)

Tags: PS

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/controlup-technical-relationship-manager-usa/