# Technical Support Engineer at Coram

- Company: Coram
- What the company does: AI native physical security platform for video, access, visitors, and emergency response. Detect threats, investigate faster, and coordinate response from one unified system. Backed by Battery and Air Street.
- Company website: https://www.coram.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Sunnyvale
- Work setup: On-site
- Posted: 2026-08-07
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/coram-ai/2a05bec4-9f8b-478e-953e-37fa4cdd47dd
- Page: https://www.1752.vc/careers/jobs/coram-technical-support-engineer/

## About the role

As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You'll be responsible for the initial debugging of issues, resolving most on your own and escalating to the engineering team when needed. You'll contribute to our support automation system. You'll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.

## What they're looking for

- Bachelor’s degree in Computer Science, Networking, Cybersecurity, IT, or related field
- Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)
- Strong networking fundamentals with a clear understanding of packet flow (L1–L3) and common failure points
- Linux experience with comfort using the command line, logs, and system/network diagnostics
- Clear, structured communication with the ability to explain technical concepts to both technical and non-technical audiences
- Basic scripting experience (Bash, Python) for automation

Tags: Engineering