# Senior Client Success Manager – New York, NY at Cordial

- Company: Cordial
- What the company does: Backed by High Alpha.
- Company website: https://cordial.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://boards.greenhouse.io/cordial81/jobs/8782792002?gh_jid=8782792002
- Page: https://www.1752.vc/careers/jobs/cordial-senior-client-success-manager-new-york-ny/

## About the role

The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordial’s enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction.

## What they're looking for

- 7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology
- A bachelor’s degree or equivalent experience
- Experience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned execution
- Full commercial ownership experience, you’ve carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolio
- A track record of building and maintaining VP and C-suite relationships within enterprise accounts
- Genuine technical curiosity, you can engage meaningfully with a client’s data architecture and martech stack without needing to be the one building it

Tags: Client Experience