# Engagement Manager, US at Cradle

- Company: Cradle
- What the company does: Backed by Index and IVP.
- Company website: http://cradle.bio/
- Type: Startups
- Level: Senior
- Location: US East (Remote)
- Work setup: Remote
- Posted: 2025-10-14
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/cradlebio/d57784d7-dfc2-4db3-ae8e-2b80a71cbc7f
- Page: https://www.1752.vc/careers/jobs/cradle-engagement-manager-us/

## About the role

As an Engagement Manager , you’ll ensure that Cradle’s largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs.

## What they're looking for

- Solicit, capture and communicate customer feedback, driving improvements in Cradle’s product and service delivery
- Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle’s roadmap
- Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform
- You will advocate for Cradle’s customers internally without losing sight of the delivery efficiency and interests of the Cradle team
- Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists
- 5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences

Tags: Customer Success