# Client Operations Manager at Crafty

- Company: Crafty
- What the company does: Who We Are: Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. Backed by Antler.
- Company website: https://crafty.so/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA
- Work setup: On-site
- Posted: 2026-06-26
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/crafty/jobs/7ecdbd2f-5ded-41b6-856a-606db66da42b
- Page: https://www.1752.vc/careers/jobs/crafty-client-operations-manager/

## About the role

Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the Bay Area Market. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, and client growth.

## What they're looking for

- Client Obsessed
- Client Understanding: Proactively anticipates and responds to client needs and preferences, ensuring personalized and positive interactions
- Patience and Eagerness to Learn: Actively seeks feedback from clients, showing a strong desire to grow skills and improve service quality
- Proactive Service: Often identifies opportunities to surprise and delight clients with personalized and considerate service, going beyond basic expectations
- Effective Communicator
- Operationally Sound

Tags: Operations