# Client Operations Specialist at Crafty

- Company: Crafty
- What the company does: Who We Are: Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. Backed by Antler.
- Company website: https://crafty.so/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York, NY
- Work setup: On-site
- Pay: $70K to $80K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://ats.rippling.com/crafty/jobs/3dbe15ad-53b3-453b-9b5c-d49a53ac05ee
- Page: https://www.1752.vc/careers/jobs/crafty-client-operations-specialist/

## About the role

Crafty is seeking a Client Operations Specialist to deliver best-in-class experiences to clients in New York City. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, client growth and client profitability.

## What they're looking for

- Client Obsessed
- Client Understanding: Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional and personalized interactions
- Patience and Eagerness to Learn: Actively seeks and implements feedback to drive continuous improvement in service quality, mentoring others in this approach
- Proactive Service: Consistently goes above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked
- Effective Communicator
- Written Communication: Produces clear, concise, and expertly structured written communications, including comprehensive emails, and documentation

Tags: Operations