# IT Support Manager at Crafty

- Company: Crafty
- What the company does: Who We Are: Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. Backed by Antler.
- Company website: https://crafty.so/
- Type: Startups (AI role)
- Level: Senior
- Location: Chicago, IL
- Work setup: On-site
- Pay: $95K to $110K base salary per year (USD)
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://ats.rippling.com/crafty/jobs/7e29af7f-dbb9-4955-9f90-c778525b544f?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/crafty-it-support-manager/

## About the role

Join Crafty as our IT Support Manager and lead the strategy, delivery, and continuous improvement of our internal IT support function. You’ll own the employee technology experience from onboarding through off-boarding, ensuring our distributed team has secure, reliable, and easy-to-use tools and support. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- People and Service Leadership: Sets a high standard for responsive, empathetic IT support and can coach employees, vendors, and future team members toward consistent execution
- Strategic Communicator: Communicates technical concepts clearly to audiences at every level and builds trusted partnerships with cross-functional leaders
- Systems Thinking and Problem Solving: Diagnoses complex issues, identifies root causes, and designs scalable solutions across interconnected systems—even when the technology is unfamiliar
- Ownership and Reliability: Demonstrates sound judgment, accountability, and consistency, particularly when handling sensitive access, security incidents, and business-critical issues
- Program and Change Management: Leads initiatives from strategy through implementation, aligns stakeholders, manages risks and timelines, and drives adoption
- Operational Excellence: Builds clear processes, service-level expectations, documentation, reporting, and prioritization frameworks that improve the employee experience and team efficiency

Tags: Technology

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/crafty-it-support-manager/